Errors from Client proxy (BankID 2.1) (18xxx)

Code

Description/cause

Action/solution

186A0

Unspecified error from Client proxy.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-186A0

18768

OK (will only be returned to Merchant, not shown to user).

N/A

187CC

Redirection

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-187CC

18830

Bad Request.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18830

18833

Forbidden.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18833

18834

Not found.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18834

18894

Internal server error.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18894

188F8

Bad input.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-188F8

188F9

The encAuth received from client does not match the calculated one.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-188F9

188FA

Invalid trace id.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-188FA

188FB

No documents to be signed.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-188FB

188FC

Error communicating with merchant.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-188FC

188FD

TraceID not specified.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-188FD

188FE

TraceID already exists.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-188FE

188FF

Operation not supported.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-188FF

18900

Empty merchant key.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18900

18901

Empty merchant URL.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18901

18902

Empty session ID.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18902

18905

Document id not specified.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18905

18906

Document page id not specified.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18906

18907

Document parser error. Document validation message (will only be returned to Merchant, not shown to user).

Merchant should investigate.

18908

MimeType not supported.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18908

18909

MimeType does not match document type.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18909

1890A

Document is not downloadable.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-1890A

1890B

Unsupported encoding. Document validation message.

Merchant should investigate.

1890C

Missing argument (e.g. operation, merchantKey, merchantURL etc.).

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-1890C

1890D

Error building client response.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-1890D

1890E

Generic encryption/decryption error.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-1890E

1890F

Decryption of request failed.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-1890F

18910Received empty response from merchant.

Verify Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18910

1895C

Could not convert PDF to BufferedImage.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-1895C

1895D

Could not convert BufferedImage to PNG.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-1895D

1895E

Could not decode HTML to Latin1.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-1895E

1895F

Could not decode BIDXML to Latin1.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-1895F

18960

Could not split BIDXML to XML/XSLT.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18960

18961

Could not decode txt document to Latin1.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18961

18962

Could not convert PDF.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18962

18963PDF-Validator could not read document

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18963

18964PDF-Validator: Document is password protectedTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18964
18965PDF-Validator: Document is corruptTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18965
18966Error converting signed page. The specified PDF page is out of boundsTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18966

189C0

PE_BIMG_TO_PNG.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189C1

PE_PDF_TO_BIMG.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189C2

PE_PDF_VALIDATOR.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189C3

PE_HTML_WASHER.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189C4

PE_TXT_WASHER.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189C5

PE_XML_CONVERTER.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189C6

PE_REQUEST_DECRYPT.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189C7

PE_MERCHANT_REQUEST.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189C8

PE_DOCUMENT_PREPARATION.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189C9

PE_DOCUMENT_RESPONSE_CREATION.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

189CA

PE_INIT_SIGN_TOTAL.

Logged performance event when converting a document. Available to merchant in cpReport, will not be displayed in the Web-client.

18A24

Document validation message (will only be returned to Merchant, not shown to user).

N/A

18A25

Document validation message (will only be returned to Merchant, not shown to user).

N/A

18A26

Document validation message (will only be returned to Merchant, not shown to user).

N/A

18A27

Document validation message (will only be returned to Merchant, not shown to user).

N/A

18A28

PDF document is invalid. Document validation message (will only be returned to Merchant, not shown to user).

Merchant should investigate its PDF document generation.

18A29

The PDF Validator license is invalid.

Contact BankID support at Nets or the party hosting the Client proxy URL being used and refer to error code: BID-18A29

18A2A

Could not read PDF document.

Try again. Merchant should investigate its PDF document generation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A2A

18A2B

TXT with illegal elements detected. Document validation message (will only be returned to Merchant, not shown to user).

Merchant should investigate its TXT document generation.

18A2C

HTML with illegal elements detected. Document validation message (will only be returned to Merchant, not shown to user).

Merchant should investigate its XML/HTML document generation.

18A2D

HTML with illegal attributes detected Document validation message (will only be returned to Merchant, not shown to user).

Merchant should investigate its XML/HTML document generation.

18A2E

Unsupported encoding.

Try again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-
18A2E

18A2F

Invalid XML/BIDXML.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A2F

18A30

Could not convert XML/XSLT to HTML.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A30

18A88

Document page not found. Client session may have expired.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A88

18A89

Data To Be Signed not found. Client session may have expired.

Try again. Merchant may increase clientSessionTimeout. Ask the user to finish signing without delay. If the error persists, contact BankID support at Nets and refer to error code: BID-18A89

18A8A

Document not found. Client session may have expired.

Try again. Merchant may increase clientSessionTimeout. Ask the user to finish signing without delay. If the error persists, contact BankID support at Nets and refer to error code: BID-18A8A

18A8B

Cannot find session, timeout?

Try again. Merchant may increase clientSessionTimeout. Ask the user to finish signing without delay. If the error persists, contact BankID support at Nets and refer to error code: BID-18A8B

18A8C

Could not store document page.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A8C

18A8D

Could not store document.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A8D

18A8E

Could not update document.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A8E

18A90Cassandra connection errorTry again. If the error persists, contact BankID support at Nets and refer to error code: 18A90
18AA5PAdES: Could not find document pageTry again. If the error persists, contact BankID support at Nets and refer to error code: 18AA5
18AA6Cassandra Document TTL not foundTry again. If the error persists, contact BankID support at Nets and refer to error code: 18AA6
18AA7Cassandra cleanup errorTry again. If the error persists, contact BankID support at Nets and refer to error code: 18AA7
18AA8Cassandra update not appliedCheck clientproxy and cassandra nodes time sync. NTP issue?

18A8F

Error connecting to merchant.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A8F

18A91

XSLT requested file access.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A991

18A92

Failed to configure XML/XSL Transformer.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A92

18A93

Attempted accessing system property.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A93

18A94

A href contained JavaScript.

Try again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A94

18A95

The CSS contained an URL.

Try again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A95

18A96

HTML contained meta refresh.

Try again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A96

18A97

HTML contained image with non-dataURI source.

Try again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A97

18A98

Found tag(s) in document description.

Try again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A98

18A99

Base64 decoding error.

Try again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A99

18A9A

Base64 encoding error.

Try again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A9A

18A9B

Failed to add security provider.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A9B

18A9C

Could not find requested security provider.

Try again. If the error persists, contact BankID support at Nets and refer to error code: BID-18A9C

18A9DMissing merchant seal paramTry again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A9D
18A9EMissing end user seal paramTry again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A9E
18A9FMissing document byte rangeTry again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18A9F
18AA0Missing merchant cert in client reqTry again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18AA0
18C01Error adding seal to documentTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18C01
18C02Error adding signature to documentTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18C02
18C03Error adding signature extension to documentTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18C03
18C04Error loading documentTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18C04
18C05Error updating document sourceTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18C05
18C06Error adding document security storeTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18C06
18C07Error saving document security storeTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18C07
18C08Error updating document security store sourceTry again. If the error persists, contact BankID support at Nets and refer to error code: BID-18C08
18B00Error parsing PAdES validation data JSONTry again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18B00
18B01PAdES validation data is emptyTry again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18B01
18B02PAdES validation data missing for documentTry again. Investigate Merchant implementation. If the error persists, contact BankID support at Nets and refer to error code: BID-18B02