Errors related to BankID on Mobile (i.e. SIM) (Cxxx)
Code | Description/cause | Action/solution |
|---|---|---|
C100 | Invalid format. | Contact BankID support at Nets. |
C101 | Incorrect password. | Contact BankID support at Nets. |
C104 | Internal error. | Have the end-user try again after 30 seconds, if the error continues to occur contact BankID support at Nets. |
C105 | Missing parameters. | Contact BankID support at Nets. |
C106 | Verification of signature failed. | This is an error that may occur on certain types of mobile phones. Write down the type of phone and contact BankID support at Nets. |
C107 | Missing parameters. | Contact BankID support at Nets. |
C108 | Could not store SDO in the end-user's archive. | Signing performed OK, could not store SDO in the end-user's archive. The bank should verify the end-user's ArchiveURL. |
C114 | Too many characters in the SMS. | The length of the SMS exceeds the maximum length of 120 (118) characters. |
C116 | Error during generation of PKCS#7. | Contact BankID support at Nets. |
C117 | Error during retrieval of commonname from certificate. | Contact BankID support at Nets. |
C118 | Error during communication. | Contact BankID support at Nets. |
C119 | Error during retrieval of certificate chain in BankID. | Contact BankID support at Nets. |
C120 | The given certificate chain does not exist in the cache. | Contact BankID support at Nets. |
C123 | Error during retrieval of the MobileGateway's BIDJServer facade. | Contact BankID support at Nets. |
C126 | Error during hash validation. | Contact BankID support at Nets. |
C128 | Error during retrieval of the certificate status. | Contact BankID support at Nets. |
C129 | Error during retrieval of the OCSP from the certificate status. | Contact BankID support at Nets. |
C131 | A process is already running at this telephone number. | Wait for at least 5 minutes and try again. Make sure that any other processes are not started. |
C134 | The Merchant is not authorized to use BankID on Mobil. | Contact BankID support at Nets. |
C135 | Invalid format of SDO. | Verify the SDO structure at the Merchant. |
C136 | Error during Base64 encoding. | Contact BankID support at Nets. |
C137 | Error during retrieval of the Merchant certificate. | Contact BankID support at Nets. |
C141 | Error during retrieval of the Merchant certificate status – Revoked. | Order a new Merchant certificate. |
C142 | Error during retrieval of the Merchant certificate status – Suspended. | Contact BankID support at Nets. |
C143 | Error during retrieval of the Merchant certificate status – Expired. | Order a new Merchant certificate. |
C144 | Error during retrieval of the Merchant certificate status – Unknown. | Contact BankID support at Nets. |
C145 | Communication error towards Merchant. | Contact BankID support at Nets. |
C148 | Invalid Base64 string. | Contact BankID support at Nets. |
C149 | Unsupported character encoding. | Contact BankID support at Nets. |
C150 | Error during initialisation of MobileGateway. | Contact BankID support at Nets. |
C151 | Invalid request towards MobileGateway backend. | Contact BankID support at Nets. |
C152 | Invalid input parameter. | Contact BankID support at Nets. |
C153 | Error during database query. | Contact BankID support at Nets. |
C154 | Communication error towards database. | Contact BankID support at Nets. |
C155 | Error during MobileGateway backend request. | Contact BankID support at Nets. |
C156 | Communication error. | Contact BankID support at Nets. |
C157 | The end-user does not have BankID on Mobile. | Have the end-user order BankID on Mobile. |
C158 | Mobil OID is not supported by Merchant. | Merchant must configure BankID Server to accept Mobile certificates. |
C160 | The received transactionID was invalid.. | Merchant must send the valid transactionID received from a successful requestMobileAction. |
C161 | The end-user entered an incorrect mobile number or date of birth. | Verify that the end-user has BankID on Mobile. Have the end-user verify that the correct telephone number and date of birth (not SSN/UserID) are entered. |
C162 | Error during retrieval of companyID (organisasjonsnummer). | Contact BankID support at Nets. |
C163 | Error during retrieval of text from database. | Contact BankID support at Nets. |
C164 | Error during retrieval of end-user data from database. | Contact BankID support at Nets. |
C165 | Error during retrieval of merchant data from database. | Contact BankID support at Nets. |
C167 | Invalid status of end-user certificate. | The error message normally indicates that the end-user's mobile phone subscription has changed status. Verify that the BankID is not suspended. The end-user may have to order a new BankID on Mobile. |
C173 | The end-user has entered an incorrect phone number (BankID on Mobile as OTP-service). | Verify the end-user's phone number. |
C175 | The end-user took too long entering the one-time-password (BankID on Mobil as OTP-service). | Have the end-user wait for a little while and try again. |
C178 | Internal error during retrieval of certificate status from VA. | Contact BankID support at Nets. |
C179 | Internal error during retrieval of certificate status from VA. | Contact BankID support at Nets. |
C180 | Internal error during retrieval of certificate status from VA. | Contact BankID support at Nets. |
C181 | Internal error during retrieval of certificate status from VA. | Contact BankID support at Nets. |
C182 | Internal error during retrieval of certificate status from VA. | Contact BankID support at Nets. |
C183 | Internal error during retrieval of certificate status from VA. | Contact BankID support at Nets. |
C202 | Communication error. | Contact BankID support at Nets. |
C203 | Invalid format or missing data in request from Merchant or MG to MGMFE. | Contact BankID support at Nets. |
C204 | Missing communication URL. | Contact BankID support at Nets. |
C205 | Could not send response. | Contact BankID support at Nets. |
C206 | BankID on mobile COI reports internal error. | Try again, if the error persists, contact BankID support at Nets. |
C207 | One or more parameters missing from MG. | Contact BankID support at Nets. |
C208 | One or more parameters missing from Merchant. | Contact merchant. |
C209 | Error in format of text to be sent in SMS to end-user. | Contact merchant. |
C210 | Error from merchant. | Contact merchant. |
C221 | The URL provided by Merchant is invalid. | Investigate merchant implementation. |
C222 | DNS-lookup for the hostname part of the Merchant web address-configuration failed. | Investigate merchant implementation, or contact BankID support at Nets. |
C223 | The provided hostname in the Merchant web address-configuration does not match any of the approved IP-addresses in the web address-configuration. | Investigate merchant implementation, or contact BankID support at Nets. |
C224 | The hostname of the MerchantURL does not match the web address of the Merchant configuration file. | Investigate merchant implementation. |
C225 | Incorrectly configured server in COI. | Contact BankID support at Nets. |
C270 | Replay-attack against COI for BankID on Mobile. | Contact BankID support at Nets. |
C271 | DoS-measures for BankID on Mobil are enabled, the end-user mobile phone may be subject to an ongoing DoS-attack. | Contact BankID support at Nets. |
C288 | The current version of BankID Server is obsolete. | The current version of BankID Server is older than the required version and needs to be upgraded. |
C289 | The length of a parameter value is not according to interface- and protocol specifications. | Make sure used parameters/returned values are correct. |
C290 | Internal error in MGMFE has caused communication error between MGMFE and MG. | Have the end-user verify that the correct phone number and date of birth are entered. If the error continues to occur, contact BankID support at Nets. |
C292 | The communicationURL does not use HTTPS. | Add SSL to the web server. |
C293 | Another BankID on Mobile session has already started towards the same phone number (MSISDN) . | Wait for at least 5 minutes and try again. Make sure that any other processes are not started. |
C294 | The phone number is incorrectly formatted. | Contact BankID support at Nets. |
C295 | A valid action parameter is missing. | Contact BankID support at Nets. |
C298 | The OID for Mobile certification type is missing in the Merchant configuration of accepted certificate types. | Investigate merchant implementation, or contact BankID support at Nets. |
C299 | Missing parameter. | Contact BankID support at Nets. |
C300 | An error was reported from the mobile service provider. | Contact BankID support at Nets. |
C301 | Internal error – requires investigation by Nets. | Contact BankID support at Nets. |
C302 | Timeout from the mobile service provider. | BankID does not receive any response from the mobile service provider or the mobile phone. Have the end-user confirm that the lock screen and/or screen saver are not active. |
C303 | Network error received from the mobile service provider. | Contact BankID support at Nets. |
C304 | The end-user is not registered with BankID on Mobile in the mobile service provider systems. | Contact BankID support at Nets. |
C305 | The Merchant is not registered in in the mobile service provider systems. | Contact BankID support at Nets. |
C306 | An unexpected error occurred in COI. | Contact BankID support at Nets. |
C307 | The PKI module in the SIM card is blocked. | An incorrect PIN code has been entered too many times (3). The current BankID on Mobile must be terminated and a new one must be ordered. |
C308 | Timeout at Nets while waiting for response from the mobile service provider. | Try again in 5 minutes. If the error continues to occur, contact BankID support at Nets. |
C309 | Mismatch in key lengths between COI and the mobile service provider. | Contact BankID support at Nets |
C30B | Mobile operator reports transaction timeout towards user. | Try again, if the error persists, contact BankID support at Nets. |
C30C | Mobile operator reports internal service timeout. | If persistent contact BankID Support for investigation. |
C30D | The end-user aborted the process. | The end-user chose to abort the transaction herself. |
C30E | The PIN code is blocked. | An incorrect PIN code has been entered too many times. The PIN code is now blocked. |
C31F | A process is already running for this phone number. | Wait for at least 5 minutes and try again. Make sure that any other processes are not started. |
C317 | An agreement with this mobile service provider does not exist. | A possible cause may be that the bank does not have an agreement with the end-user's mobile service provider. |