Errors related to COI and any type of BankID Client (1[1-6]xx)

1101

The client is missing data in order to process the request (serverURL in Applet Tag missing).

Verify that the script that calls the client is sending the correct parameters (Applet Tag has to contain serverURL).

1109

The client could not find the Merchant certificate.

Verify that the correct certificate is sent to the client and that the certificate has not been revoked and has not expired.

1118

Communication problem towards COI.

Contact BankID support at Nets.

For a single user: Ask user to try another internet connection with better capacity or try to shorten the distance to Wi-Fi router.

1119

Expected response from COI timed out.
Could be due to network congestion or communication error between user and BankID COI over the internet.

Close all browsers and try again in 10 minutes.

1204

COI did not receive any valid parameters.

Contact BankID support at Nets.

1216

Invalid client version.

Update the BankID client to the latest version.

1297

BankID protocol violation: Received client request is missing mandatory parameters.

Should not happen with valid client. As the end-user to try again.

1299

An incorrect client version is being used.

1. For net centric BankID: An older client version is cached.
2. For locally stored BankID: The latest release is not used.

1. Net centric BankID: Delete cache (temporary files) on the device. Start the web browser again. If error still present, contact the local system administrator.
2. Locally stored BankID: Update to the latest release.

1308

The new password has to be different from the old one

Ask user to choose a new password different from current password.

138e

Banklagret COI reports internal timeout.

Try again, if the error persists, contact BankID support at Nets.

1313

The certificate has expired.

A new BankID has to be ordered as a BankID may not be renewed.

1321

The Merchant has used the signing certificate for authorization or vice versa.

Investigate the merchant implementation.

1334

The merchant certificate is invalid. It could have expired.

The bank needs to check the order date of the certificate.

1350

Validation of SDO failed. Merchant has generated an invalid SDO.

Error could be due to incorrect or missing data. Investigate the merchant implementation.

1356

Timeout towards VA.

Contact BankID support at Nets.

136C

The certificate status has been Revoked

The certificate has been revoked, please contact the bank that issued the BankID to have a new certificate issued.

1402

Banklagret COI reports internal error.

Try again, if the error persists, contact BankID support at Nets.

1403

The usage of your security element has failed too many times. The security element has been blocked.

Please contact the bank that issued the BankID.

1406

Incorrect data entered.

Please try again.

1407

An error has occurred with the bank's OTP-service.

The error message is displayed inside the client.

Check the status of the bank's own OTP-service.

1409

The time it took to complete the transaction was too long.

Complete the transaction without any delays.

1412

Internal error – requires investigation by Nets.

Contact BankID support at Nets.

1414

An unknown error code was received from the bank's OTP-service.

Check the status of the bank's own OTP-service. Status and proposed measures should be found in the bank's own documentation.

1433

Unable to reach the bank's HA-service.

Probable causes:

• HA-service is not available
• Network problems internally/externally

Check the status of the bank's own HA-service.

1437

The bank's OTP-service responded with an error.

Check the status of the bank's own OTP-service.

1438

Error in the response with the bank's OTP-service.

The OTP-service has sent incorrect values in one or more parameters. This could be due to an error in the implementation of the OTP-service.

Check the status of the bank's own OTP-service.

1439

The usage of an end-user's security element has failed too many times from or with an "unknown" device. The security element has been blocked.

(In some scenarios this error could occur if the bank demands log-in from a device which is previously known to BankID).

Please contact the issuer of your BankID.

The bank may lift the block by sending an OTPUnblock request to the ODS. Alternatively the user may use a device that she recently used for a BankID log-in.

1440

Invalid client type or client version.

If BankID App: Update App.
If Applet: Contact BankID support at Nets.

1441

Device name running BankID App is blacklisted.

Switch to a device which is not blacklisted.

1442

OS version of the device running BankID App is blacklisted.

Update the OS of the device.

1450

Too many incorrect passwords have been entered. Your BankID has been blocked.

Please contact the issuer of your BankID.

1456

The certificate has expired.

A BankID certificate is valid for 1-2 years.

The bank that issued the BankID has to issue a new certificate.

1458

The Merchant does not support the type of BankID in question.

1461

The merchant certificate was not found in the list of valid certificates in COI, or the merchant signature over the Applet Tag is invalid.

Could occur due to a revoked merchant certificate, or that the merchant certificate is renewed but not set in production or that the merchant certificate has been issued for another environment than where it is used.

1487

The user only has BankID on mobile as HA-service.

Add another HA-service to the BankID in question.

1489

Breach(es) detected by the security checks in the presentation layer blocked the transaction in question.

Merchant must check the rtReport to see which security check that was breached.

1493

Internal error – requires investigation by Nets.

Contact BankID support at Nets.

1494

The HA service in question has been blacklisted.

Have the end-user try another HA-service if possible.

1495

It is not possible to use this security element at the moment. Please use another one if possible.

Please contact the issuer of your BankID.

1496

Internal error – requires investigation by Nets.

Contact BankID support at Nets.

14A6

The Issuer has previously blocked the HA service for this UID.

Have the end-user try another HA-service if possible or have the Issuer unblock the security element in question.

14A7

Internal error – requires investigation by Nets.

Contact BankID support at Nets.

14B0

Internal error – requires investigation by Nets.

Contact BankID support at Nets.

14B1

The HA2 Issuer did not get a response from the end-user device within the expected timeframe.

Try again or choose another HA-service if possible.

14B2

An error occurred during the end-user authentication.

Try again or choose another HA-service if possible.

14B4

Indicates that the HA2 Issuer has blocked the HA device due to too many subsequent errors.

The only way to unblock it is to use the OTPUnblock RA message in [RAIF].

14B5

Internal error – requires investigation by Nets.

Contact BankID support at Nets.

14C0

The HA2 Issuer was not able to map its error to any of the codes defined in the error list.

Follow the error description if possible.