Generic errors (10xx)

These error codes are relevant for the Java applet client, the SDOViewer and the TestApplet. The iOS and Android apps have similar error codes defined, see sections 5 and 7 respectively. See sections 8, 9, 10, 0 and 12 for errors related to the Web-client and BankID 2.0/2.1.

Code

Description/cause

Action/solution

1001

Invalid tag parameter.

Verify the contents of the Applet Tag.

1002

Error with unidentified source or cause.

Try again. Contact BankID support at Nets in case of repeating errors.

1003

Incorrect Action in Applet Tag

Verify the contents of the Applet Tag.

1007

Could not fetch crypto library.

Error in client. Contact BankID support at Nets.

1009

Error in communication with Archive.

Verify the URL of the user's archive service.

101A

MimeType is incorrect.

Incorrect data format sent to the client (MimeType). Error in the merchant implementation.

101B

Invalid URL.

MerchantURL in TAG is not a valid URL.

1016

Could not perform DNS-lookup of merchant URL from the end-user's device.

Ask the user to test her BankID from the device in question at BankID's website:
https://www.bankid.no/Hjelp-og-nyttige-verktoy/Nyttige-verktoy/Test-din-BankID/

  1. If this test succeeds, investigate the merchant implementation.
  2. If this tests fails, it is an indication that the end-user's device or network are not set up correctly in order to perform DNS-lookup.

Report any continuous errors to BankID support at Nets.

1017

The merchant's IP-address does not match the provided IP-address.

Ask the user to test her BankID from the device in question at BankID's website:
https://www.bankid.no/Hjelp-og-nyttige-verktoy/Nyttige-verktoy/Test-din-BankID/

  1. If this test succeeds, investigate the merchant implementation.
  2. If this test fails, consider further investigation according to the error message.

Report any continuous errors to BankID support at Nets.

1018

The hostname of the merchant URL (URL in Applet Tag) does not match with the web address from the BankID Server configuration.

Investigate the merchant implementation.

1019

ServerURL received by client does not match any of the approved URLs.

Contact BankID support at Nets.

1020

The carrier field in the Applet Tag is incorrect.

Investigate the merchant implementation.

1021

Validation of the SDO failed.
The merchant generates an invalid SDO (missing or incorrect data).

Merchant needs to investigate and resolve the error situation.

1022

The version of BankID Server is obsolete.

The BankID Server version that was used is older than the required minimum version. The minimum version is 3.1.0.0.

1031

Generic communication error between client and Merchant/COI.

Try again, if the error persists, contact the bank/Merchant.

1032

Error in PDF received from Merchant (not BankID 2.1).

Contact Merchant in order to validate the PDF document.